Shipping policy

Shipping Policy

Last updated: March 5,2026

This Shipping Policy describes how we manage order processing, shipping, delivery, and any issues related to the transportation of products purchased through our online store (the “Services”). By placing an order, you agree to the terms set out below.

1. Order Processing

Once your order is completed, an order confirmation will be automatically sent to the email address you provided.
Order processing times are generally 1–2 business days, except during periods of high demand or unexpected operational delays.

Orders placed on weekends or public holidays will be processed starting from the next business day.

2. Shipping Times

Shipping times may vary depending on the destination and the carriers used. In most cases, estimated delivery times are:

  • UK: 2–5 business days

  • European Union: 4–10 business days

  • Non-EU countries: 7–20 business days (may vary depending on customs)

These timeframes are estimates and cannot be guaranteed, as they may be affected by external factors such as logistics conditions, weather, holidays, and customs procedures.

3. Shipment Tracking

Once shipped, your order will receive a tracking number, allowing you to monitor delivery progress.
The tracking link will be sent via email or can be viewed directly on your order page.

Note: Tracking information may take up to 24–48 hours to update after shipment.

4. Shipping Costs

Shipping costs vary depending on the destination, the shipping method selected, and the total order amount.
Any additional fees will be clearly displayed at checkout.

5. Delivery

Once the package has been handed over to the carrier, we are not responsible for:

  • delays caused by the carrier;

  • failed deliveries due to the recipient’s absence;

  • incorrectly or incompletely provided addresses;

  • issues caused by customs or local authorities;

  • any additional costs (import taxes, duties, VAT) applied in the destination country.

It is the customer’s responsibility to ensure that delivery details are correct and complete.

6. Failed Delivery, Loss, or Delay

If the package is lost, not delivered, or returned to the sender, we will investigate the issue with the carrier.
Once the error is confirmed, we may:

  • ship a replacement product at no additional cost; or

  • issue a full refund, according to our policies.

If the package is returned to the sender due to an incorrect address, failed collection, or errors provided by the customer, reshipping will involve additional costs charged to the customer.

7. Products Damaged During Transit

If a product arrives damaged, please contact us within 48 hours of delivery and provide clear photos or videos showing the damage.
We will either:

  • send a replacement; or

  • issue a refund, depending on the case.

8. International Orders

For orders shipped to countries outside the European Union:

  • any customs fees, duties, or local taxes are the customer’s responsibility;

  • delivery times may be delayed due to customs procedures;

  • we cannot intervene in the internal processes of local customs authorities.

We are not responsible for packages held, delayed, or rejected by customs.

9. Order Changes or Cancellations

Once an order is placed, it may not always be possible to modify or cancel it.
If you need to change the address, quantities, or remove items, please contact us immediately.
We will do our best to accommodate changes, but we cannot guarantee that modifications will be processed before the order ships.

10. Changes to This Policy

We reserve the right to update this Shipping Policy periodically to reflect operational, legal, or regulatory changes.
The updated version will be published on the website with a revised “Last updated” date.

11. Contact Information

For shipping information or assistance with an order, you can contact us at:

Email: hello@trybellybloom.com

Address: LAT 1512, 15th Floor, Lucky Centre, 167–181 Wan Chai Road, Wan Chai, Hong Kong

Name: GL ADVIVISORY CO. LIMITED